Our office sent Batman on a new assignment. It is the culmination of excessive systematic failures.
The office failed to listen to attorneys, interpreters and officers who warned that this person was off his rocker. He was praised as hero by many who never looked at him with any serious scrutiny.
The endless boasting and walking around the area like he owns the joint are over.
Knowledge is only good if it is backed by integrity and sound judgement. There are times when throwing the book at an applicant is 100% warranted. In cases of serious crime and national security a more aggressive approach is warranted. However, when this aggressive approach is used on the general public it is unwarranted.
One also needs to make a genuine attempt to ascertain the facts and deal with them. Not every discrepancy or lie is material to the case. If a person calls himself a technician and he is a mechanic it is more or less verbiage. Name variations are not material to the case if they are translational issues.
The moral of the story is do your job and don't be a jerk.